FREQUENTLY ASKED QUESTIONS

Sometimes when you're making enquiries, it's hard to know what questions to ask. Here are some of the questions that we get asked a lot. If your question isn't here, please just contact us and we'll be happy to help you with your specific enquiry.

PRODUCTS AND SERVICES

How long is your turnaround?
Approximately three to four weeks.

Do you do one-offs?
Yes. However they are more expensive.

Is there any minimum quantity?
No. We can do small or large quantities.

Is there a set up cost?
Generally, no. However, if artwork is required (e.g. logos etc.), then a small cost will be incurred. Please contact us for more details regarding these costs.

Do we own our artwork once it is set up?
Yes, however we do keep a copy on disc so that we can do reprints as required.

What colours do you print in?
Essentially, you can have whatever colour you like! However, fringing only comes in specific colours.
(Please see our colour chart for an idea of ribbon choices.)
Fringing: White, Silver, Autumn Gold, Yellow Gold, Royal, Navy, Emerald, Maroon, Black and Red.

Does it cost more to print in gold or silver?
There is no extra charge for using these colours when printing sashes.
When printing prize ribbons, printing in gold or silver incurs an additional cost of 5cents+gst per ribbon.

What colours do you have in satin?
We have a colour chart of ribbons that we are happy to post to you, but to get a general idea of your colour choice have a look at our colour chart.

Can you print in more than one colour?
We recommend that you choose one print colour because changes in print colours do incur additional costs.

Do you have a price list itemising sizes, classifications and colour swatch?
Yes. We have a catalogue folder that we are happy to post to you.

TERMS AND CONDITIONS

Do we have to pay up front?
No. We issue an invoice at the time of purchase and we ask that payment be made within 14 days.
(Unless prior arrangements have been made.)

Do we get charged for freight?
Yes. We pass on our courier charges. We use couriers because they offer the best time frames and it is a door to door service.

Is GST included in your prices?
No. All our price lists are gst exclusive. You will need to add gst on to our prices. However, for your reference, this is clearly stated on the price lists.

Do you give discounts?
No! However, if a club supports us, we do like to reciprocate. Generally we donate product towards a show, e.g. a supreme award (very nice!!). This is our way of helping a club or organisation.

If you still have questions, please feel to just send us an e-mail or give us a call.
ph: 0800 108 009

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